Refund&Warranty

Note

All the below refund and warranty policies do not apply to any accidental damage caused by failure to follow instructions relating to the product’s usage.

Returns&Refunds

(a). Full refund and a new replacement are not available for more than 7 days after receipt（confirmed by shipping tracking order).
(b). The products need to be in good condition, and customers need to cooperate with Reatan to test and check the product issues, otherwise, refund or return are not available.
(c). Please contact customer service email address: support@reatan.com or via Live Chat online to start a refund case for communications.
(d). We will issue your refund in the same way you made the original purchase after we checked the products. Please note: we can only refund the original purchase price. Shipping and handling fees will be deducted from your refund amount.
(e). Please contact customer service email address: support@reatan.com or via Live Chat online to start a refund case for communications.

Warranty Policy

DOA(Death On Arrival）

(a). If the outer packaging is cracked: Please do not sign for receipt, and if the damaged product has been delivered, pls immediately submit the damaged package to the courier company and stamp it in the form of a paper certificate for confirmation, then send us a picture of the received item/package, which contains detailed information describing the problem, as well as the above paper certificate and case number, so that we can quickly confirm the case. After verifying all the required information, we will provide a replacement or a full refund according to your request. (Please check the contents of the package carefully before signing for it.) (b). If the outer package is in good condition but the product fails to work: Please contact our customer service and describe for details for further steps of refund or replacement.
(c). If you received the incorrect cargo the model is not what you bought: Send us the wrong product details, especially where there are labels/sn/sa, and provide customer service with your order information.

Maintainance Service

(a). We provide 1-year warranty services from the date of receipt of the goods, Reatan will offer free repairs for defective products after confirmed with the manufacturer within the warranty period. The item should be returned by the customer, and We will pay for the shipping cost of sending the repaired item to the customer. (b). Damage to items caused by human factors is not covered by the warranty, but the customer can return the product at his own expense and pay for the repair.

(c). Warranty exemptions and precautions: Degradation of natural products due to wear and tear and damage/damage during use are only borne by the customer and are not covered by our warranty.

If the customer damages/misuses these items, the product warranty will be immediately invalidated. No compensation is provided in this case. However, customers are welcome to contact us to purchase replacement parts or spare parts (if applicable). We will charge the original value of the components and shipping costs for distribution.

(d). We will issue your refund in the same way you made the original purchase after we checked the products. Please note: we can only refund the original purchase price. Shipping and handling fees will be deducted from your refund amount.

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